Delivery & Returns
All pieces you purchase are made to order in our atelier. Delivery of your orders is within 7 working days (worldwide - $10). You do not pay any tax, and you get free returns for all orders.
We do our best to dispatch your orders as soon as possible and to provide you with the best possible service. All orders are sent with tracked express & secure services, and delivered within 7 business days from you placing the order. We are only able to deliver so quickly due to the incredible skill, passion, and desire to bring you joy, that is the driving force of our expert seamstresses and our entire team.
Please see below our Delivery and Returns policies.
Please contact us at hello@tiadorraine.com with any additional questions.
Delivery Information
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Worldwide delivery - $10
Worldwide delivery time - 7 working days
We cover all duties & taxes
Free 14-day returns on all orders
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Quick & Easy Returns
Free 14-day returns on all orders
Simply contact us with your order number
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No Duties or Taxes
We cover all duties and taxes on all orders.
No hidden fees or charges.
Return Policy
At Tia Dorraine, we respect your opinion and want you to be 100% satisfied with your purchase. That is why we offer you free-of-charge returns within 14 days of receiving your order.
To return your order, simply email hello@tiadoraine.com with your return request by quoting your order number. We will reply within 24 hours and send you a return label and organise a collection of the parcel from your address.
Once your return is received, your refund will be processed, and the credit will automatically be applied to your original source of payment, within 24 hours of approval. Please, allow an additional 5 working days for the funds to reach your account depending on your payment method.
Please note that the items you are returning must be brand new, unused, unworn, unwashed, unmarked, and undamaged in any way, in their original packaging with all tags and labels attached.
Easy Returns in 3 Steps
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Step 1: Email hello@tiadorraine.com
Simply send us a message with your return request.
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Step 2: Prepare your return package
Next, print your return label and secure your return package.
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Step 3: Your return is collected by the courier
Simply hand over your package to the courier. Once we receive it, your refund will be applied.