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Returns & Refunds

 

 

 

RETURNS

At Tia Dorraine, we respect your opinion and want you to be 100% satisfied with your purchase. That is why we offer free-of-charge returns within 30 days of receiving your order. However, returns are only accepted in cases where you are returning items that are brand new, unused, unworn, unwashed, unmarked, or damaged in any way, in their original packaging with all tags and labels attached; as well as if the items are defective.

Please, email hello@tiadoraine.com with your return request. We will reply within 24 hours and send you a return label. The sooner you post the package back to us, the sooner we will receive it.

Once your return is received, your refund will be processed, and the credit will automatically be applied to your credit card or original method of payment, within 24 hours of approval. Please, allow an additional 5 days for the funds to reach your account depending on your payment method. In cases when the return is not within our returning policy, the package will be sent back to you and no refund will be processed. If you have any further questions, please contact us at hello@tiadorraine.com.

 

EXCHANGES

Unfortunately, we do not offer exchanges. If you would like other item or size, please return the unwanted items and place a new order.